Privacy Policy

Effective Date: July 22, 2026 | Last Updated: July 22, 2026

Effective Date: July 22, 2026

Last Updated: July 22, 2026

Moisture Master Pros LLC (“Moisture Master Pros,” “MMP,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, submit an online form, respond to an advertisement, contact our company or request our services.

Information We Collect

Depending on how you interact with Moisture Master Pros, we may collect:

Your name
Telephone number
Email address
Property address or ZIP code
Your relationship to the property
Information about leaks, water intrusion, moisture, water damage, suspected microbial growth or other property concerns
Photographs, videos, reports or documents you voluntarily provide
Inspection, consultation, scheduling and service preferences
Communications between you and Moisture Master Pros
Website usage information, such as IP address, browser type, device information, referring pages and interactions with our website or advertisements

Please do not submit medical records, Social Security numbers, financial-account credentials or other information that is not necessary for us to evaluate your property concern.

Depending on how you interact with Moisture Master Pros, we may collect:

Your name
Telephone number
Email address
Property address or ZIP code
Your relationship to the property
Information about leaks, water intrusion, moisture, water damage, suspected microbial growth or other property concerns
Photographs, videos, reports or documents you voluntarily provide
Inspection, consultation, scheduling and service preferences
Communications between you and Moisture Master Pros
Website usage information, such as IP address, browser type, device information, referring pages and interactions with our website or advertisements

Please do not submit medical records, Social Security numbers, financial-account credentials or other information that is not necessary for us to evaluate your property concern.

How We Collect Information

We may collect information:

Directly from you by telephone, email, text message or in person
Through our website, booking tools and contact forms
Through Meta, Facebook, Instagram and other advertising platforms when you submit a lead form
Through scheduling, customer-management and communications platforms used to operate our business
Automatically through cookies, analytics tools and similar technologies

When you submit information through Facebook or Instagram, Meta may also process your information according to its own privacy policy and terms.

How We Use Your Information

Moisture Master Pros may use personal information to:

Respond to your inquiry
Confirm that your property is within our service area
Understand the nature and urgency of your property concern
Recommend an appropriate inspection, consultation or service
Schedule and manage appointments
Prepare assessments, reports, estimates and scopes of work
Communicate about requested or scheduled services
Provide customer service and follow-up
Maintain business, project and accounting records
Improve our website, advertising, services and customer experience
Detect fraud, misuse or security incidents
Comply with legal, regulatory and contractual obligations
Establish, exercise or defend legal claims

Moisture Master Pros may use personal information to:

Respond to your inquiry
Confirm that your property is within our service area
Understand the nature and urgency of your property concern
Recommend an appropriate inspection, consultation or service
Schedule and manage appointments
Prepare assessments, reports, estimates and scopes of work
Communicate about requested or scheduled services
Provide customer service and follow-up
Maintain business, project and accounting records
Improve our website, advertising, services and customer experience
Detect fraud, misuse or security incidents
Comply with legal, regulatory and contractual obligations
Establish, exercise or defend legal claims

Telephone, Email and Text Communications

When you provide contact information and request assistance, Moisture Master Pros may contact you by
telephone, email or text message regarding your inquiry, appointment or requested services.
Message and data rates may apply to text messages. You may ask us to stop nonessential text
communications by replying STOP. You may unsubscribe from promotional emails by using the unsubscribe
instructions provided in the message. Submitting an inquiry does not automatically enroll you in recurring promotional text-message marketing.

When you provide contact information and request assistance, Moisture Master Pros may contact you by telephone, email or text message regarding your inquiry, appointment or requested services. Message and data rates may apply to text messages. You may ask us to stop nonessential text communications by replying STOP.

You may unsubscribe from promotional emails by using the unsubscribe instructions provided in the message. Submitting an inquiry does not automatically enroll you in recurring promotional text-message marketing.

How We Share Information

We may disclose information to service providers that help us operate our business, including website hosting and technology providers; advertising platforms such as Meta, Facebook and Instagram; scheduling and
customer-management systems; email, telephone and text communications providers; payment-processing and accounting providers; analytics and security providers; and contractors or professional advisers assisting
with requested services. These providers may access information only as needed to perform services for us or as permitted by their own terms and privacy policies. We may also disclose information when reasonably necessary to protect our rights, customers, employees, property or the public, or when required by law.

We may disclose information to service providers that help us operate our business, including website hosting and technology providers; advertising platforms such as Meta, Facebook and Instagram; scheduling and customer-management systems; email, telephone and text communications providers; payment-processing and accounting providers; analytics and security providers; and contractors or professional advisers assisting with requested services. These providers may access information only as needed to perform services for us or as permitted by their own terms and privacy policies. We may also disclose information when reasonably necessary to protect our rights, customers, employees, property or the public, or when required by law.

Sale of Personal Information

Moisture Master Pros does not sell personal information for money. We also do not provide customer contact
information to unrelated companies for their independent direct-marketing purposes.
Advertising and analytics platforms may use cookies or similar technologies as described in their own privacy
policies and your applicable privacy settings.

Moisture Master Pros does not sell personal information for money. We also do not provide customer contact information to unrelated companies for their independent direct-marketing purposes. Advertising and analytics platforms may use cookies or similar technologies as described in their own privacy policies and your applicable privacy settings.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools and similar technologies to operate and secure the website, remember visitor preferences, understand website traffic and usage, measure advertising performance, and improve website content and marketing. You may adjust cookie permissions through your browser or device settings. Disabling cookies may affect certain website functions

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested
services, maintain project and business records, satisfy legal, accounting, warranty and reporting requirements, resolve disputes and enforce agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain project and business records, satisfy legal, accounting, warranty and reporting requirements, resolve disputes and enforce agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal
information against unauthorized access, loss, misuse or disclosure. No website, electronic transmission or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse or disclosure. No website, electronic transmission or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

Your Choices and Privacy Requests

You may contact Moisture Master Pros to ask what personal information we maintain about you, request correction of inaccurate information, request deletion subject to applicable legal and business-retention requirements, update communication preferences, or ask questions about this Privacy Policy. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website and services are intended for adults seeking property-related services. We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information to us, contact us so we can review and delete it where appropriate.

Third-Party Websites and Platforms

Our website may contain links to third-party websites, applications, booking tools or social-media platforms. Their privacy practices are governed by their own policies. Moisture Master Pros is not responsible for the privacy or security practices of third parties.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The revised policy will be posted on this page with an updated “Last Updated” date.