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How We Secured Greg’s New Home from Persistent Water Damage

In December 2019, Greg embarked on the exciting journey of purchasing a new house. Little did he know that within a few months, this dream home would present significant challenges that required immediate attention.

The Unrelenting Challenge

By the summer following the purchase, Greg began noticing signs of water damage. A severe storm had caused water to seep through the drywall, impacting all three floors of the house from the top level down to the basement.

Faced with extensive damage, Greg reached out to his insurance company, which dispatched a contractor to handle the repairs.

Unfortunately, the initial repairs were only partial fixes. The contractor’s work was sufficient to stop the leaks temporarily, but it wasn’t a long-term solution. After another big storm, water once again penetrated the walls, causing further damage.

Frustrated and in search of a permanent resolution, Greg sought the expertise of several contractors.

The Game-Changing Solution

Among the various contractors Greg spoke to, our approach resonated most due to its rigor and scientific basis. Our method was not just about quick fixes but about understanding and addressing the root causes of the water damage.

Thorough Investigation

We meticulously traced every drop of water to identify what had been previously fixed and what had been overlooked.

Comprehensive Assessment

This step was crucial in developing an effective plan to prevent future water damage.

Tailored Solutions

The strategy included sealing identified leaks, improving external drainage, and installing advanced moisture barriers tailored to Greg's home's specific challenges.

Delivering Peace of Mind

Throughout the project, the Moisture Master Pros Team maintained clear communication with Greg. They set realistic expectations and provided updates on any discoveries and complexities that arose. This transparency and professionalism instilled confidence in Greg and ensured a smooth process.

Our team’s repairs were robust and thorough, addressing all the underlying issues that had caused the recurrent water damage. As a result, Greg’s experience transformed from one of frustration and recurring problems to satisfaction and peace of mind.

What our Clients Say

Join over 2,000 of our satisfied customers who’ve received 5-star service.
Elizabeth Abreu

Josh impressed us within the first 5 minutes and I’ll be referring others to him for sure. We’ve had several contractors visit and have had ongoing issues every summer with no great solutions. Josh pinpointed where our water problems were coming from, provided us with a lot of information around addressing it, and was so thorough, professional and knowledgeable. If I could give more than five stars I would!!

Leah G

Promise was really persistent regarding issues we had with PECO. She did a great job of advocating for us when they were unable to continue the job without PECO installing critical safety measures. Promise kept us in the loop at every step. I'm so glad that she helped us so much! Moisture Master Pros just finished the work on our home, so I can't speak to the long-term quality but they do have a year warranty!

Elizabeth White

Josh and his team did an amazing job drying out and restoring my basement after a recent refrigerator leak. Within a few hours of my call Josh was on site and had begun the repair process. The next day his team worked late into Friday evening to complete the entire repair in just over one day from the time I noticed the problem. Josh is thorough, knowledgeable, and kept me informed throughout the repair. Highly recommended.

Jared Andrukanis

Great company to work with! Josh and the team at MMP were on time, professional, careful, and thorough making sure to get the job right every step of the way. In my case they handled a challenging issue with a roof leak that lead to severe interior damage. After the inspection, they came back with a clear estimate and scope of work including pictures of what needed to be addressed in the immediate and in the long term. Easily the best experience I've had, would recommend to anyone.